Our unique sponge system features detachable sponges that can be easily replaced, offering a hygienic and convenient cleaning solution. The sponges are designed with varied textures and high-contrast colors to distinguish between different cleaning tasks, making it easier for users to select the right sponge for the job.
Clarity Sponge System
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We want you to be fully satisfied with your sponge attachments. If you’re not happy with your purchase, here’s how our return policy works:
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Eligibility for Returns:
- 30-Day Window: You may return your sponge attachments within 30 days of receipt for a full refund. Items must be unused and in their original packaging.
- Condition: Returned items should be clean and free from damage or excessive wear.
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How to Return:
- Contact Us: Reach out to our customer service team at [Customer Service Email/Phone Number] to initiate the return process.
- Return Label: We will provide you with a prepaid return shipping label. Please pack the items securely and drop them off at the nearest shipping location.
- Refund Process: Once we receive and inspect the returned items, we’ll process your refund to the original payment method within 5-7 business days.
Sustainability Discount:
We’re committed to reducing environmental impact and encouraging sustainable practices. That’s why we offer a discount when you return old sponge attachments for recycling:
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How It Works:
- Return Old Sponges: Send us your old sponge attachments, regardless of condition. This helps us recycle materials and reduce waste.
- Receive Discount: In exchange, you’ll receive a 20% discount on your next purchase of new sponge attachments. The discount code will be sent to you once your old sponges are received.
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Sustainability Impact:
- Eco-Friendly Disposal: By returning your old sponges, you contribute to our recycling program, helping us to minimize landfill waste and promote a circular economy.
- Environmental Responsibility: Your participation supports our mission to create sustainable products and practices for a healthier planet.
Thank you for choosing to make a positive impact with us. If you have any questions about our return policy or sustainability discount, please don’t hesitate to contact us.
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Shipping Policy:
We aim to get your sponge attachments to you as quickly and efficiently as possible. Here’s what you need to know about shipping:
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Processing Time:
- Order Processing: All orders are processed within 1-2 business days. You’ll receive an email confirmation once your order has been shipped.
- Business Hours: Orders placed after 3 PM (local time) or on weekends/holidays will be processed the next business day.
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Shipping Methods:
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Available at checkout, with delivery in 2-3 business days.
- Express Shipping: Available for urgent deliveries, with delivery in 1-2 business days.
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Shipping Rates:
- Standard Shipping: Free on orders over $30. A flat rate of $5.99 applies to orders under $30.
- Expedited Shipping: Calculated based on weight and destination. Pricing details are provided at checkout.
- Express Shipping: Calculated based on weight and destination. Pricing details are provided at checkout.
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International Shipping:
- Availability: We offer international shipping to select countries. Shipping rates and delivery times vary by location.
- Customs Fees: International orders may be subject to customs duties, taxes, or fees. These are the responsibility of the recipient.
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Order Tracking:
- Tracking Information: Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment through our courier’s website.
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Shipping Address:
- Accurate Information: Ensure that your shipping address is correct at checkout. We are not responsible for delays or additional charges due to incorrect addresses.
- Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We cannot guarantee changes after the order has been processed.
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Delivery Issues:
- Lost or Damaged Items: If your order is lost or arrives damaged, please contact us within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.
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Customer Service:
- Contact Us: For any shipping-related inquiries or issues, please reach out to our customer service team at [Customer Service Email/Phone Number]. We’re here to help!
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